Meow Ops Support
Contact us
You can reach us by email with questions, suggestions and problem reports. We can help faster if you include:
- Your device model and iOS version (Settings → General → About).
- The game version (Settings → General → iPhone or iPad Storage → Meow Ops).
- When and in which mission the problem happened; a screenshot if possible.
- For purchase problems: the date, the pack and the order number (Order ID) from Apple's email receipt.
Full company details: Imprint
Frequently asked questions
Can I restore the gold I bought?
No. Gold packs are consumable products, and Apple's purchase system does not restore consumables. The gold you buy is added to the game's save on your device. The game has no account or server, so gold cannot be moved to another device and cannot be brought back if you delete the game. That is why the game has no "Restore Purchases" button.
YENİ OYUN (new game) also resets your gold, including purchased gold, together with your progress; the game asks you to confirm first.
If you restore your device from an iCloud or computer backup, the game's save may come back with your progress if it was in the backup. That is a feature of iOS backups, not of the game.
I made a purchase but did not get the gold
- Wait a few seconds after the App Store sheet closes; the game shows a message when the gold has been added.
- If the game says "Onay bekleniyor" (awaiting approval), the purchase has not been approved yet (for example, it needs a family member's approval or your payment method must be verified). Once it is approved, the gold is added automatically; if the game is closed at that moment, it is added the next time you open it.
- Make sure you are connected to the internet, then close the game completely and open it again (swipe it up in the app switcher). On launch, the game checks the App Store for purchases that were not completed and adds the gold for each one it finds, once.
- Check that the purchase really went through in Apple's email receipt or in your purchase history at reportaproblem.apple.com.
- If the gold still has not arrived, report it to Apple at reportaproblem.apple.com and request a refund. You are also welcome to write to us with the date, the pack and the order number; it helps us investigate.
Because the game has no server, we cannot add gold remotely and we cannot see payments; payments and refunds are handled only by Apple. After you confirm a purchase, we recommend keeping the game open until the gold has been added.
How do I get a refund?
Apple takes all payments, so Apple also decides on refund requests. Sign in to reportaproblem.apple.com with your Apple Account, choose the option to request a refund, pick the reason and the purchase, and submit. Step-by-step guide: Request a refund from Apple. We cannot issue refunds or influence Apple's decision.
Which devices does it run on?
iPhone and iPad with iOS 15 or later. The game is played in landscape and uses 3D graphics; the frame rate may be lower on older devices. The game is in English and Turkish: it starts in Turkish if your device language is Turkish and in English otherwise; you can switch under SETTINGS → Language in the main menu.
Do I need an internet connection?
Not to play. Showing gold pack prices and making purchases requires a connection to the App Store.
How can I stop my child from making purchases?
You can turn off in-app purchases in Screen Time: Apple's guide. The game is rated 13+.
What data does the game collect?
None. Details: Privacy policy.